Thank you for shopping at the Premium Medicine Online Store. We want you to be delighted with your purchase. If you are not satisfied or need to make a return, we’re here to help. Please read our policy below for details on our refund and returns process.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, undamaged, and in its original packaging.
- The return request must be initiated within 2 days from the date of delivery.
- The item is not listed as a non-returnable or final sale item.
Return Process
To initiate a return, please follow these steps:
- Log into your account on our website.
- Locate the specific order containing the item(s) you wish to return.
- Submit a return request, providing the necessary details such as the reason for the return and any additional information.
- Wait for our customer support team to review and approve your return request.
- Once approved, you will receive further instructions on how to proceed with the return.
Return Shipping
Return shipping costs are the responsibility of the customer, except in cases where the return is due to an error on our part (e.g., a defective or incorrect item sent). We recommend using a trackable shipping method to ensure the safe return of the item. We are not responsible for any lost or damaged items during the return shipping process.
Refund
Once we receive and inspect the returned item, we will notify you regarding the status of your refund. If approved, the refund will be processed using the original payment method used during the purchase. Please note the following:
- The refund may take 2-5 business days to appear in your account, depending on your payment provider.
- Shipping costs and any applicable restocking fees (if mentioned in our product listings or policies) may be deducted from the refund amount.
- If the return is not in compliance with our eligibility criteria, we reserve the right to decline the refund request or provide a partial refund.
Exchanges
If you would like to exchange an item for a different product, please follow the return process mentioned above. Once your return is approved, you can place a new order for the desired item on our website.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us. We will assist you in resolving the issue by providing a replacement, repair, or refund, depending on the circumstances and availability of the item.
Non-Returnable Items
Certain items are non-returnable or final sale, including but not limited to:
- Personalized or custom-made items
- Items specified as non-returnable in the product description or on our website
Customer Support
If you have any questions or need assistance with the return process, please contact our customer support team. We strive to provide prompt and helpful assistance to ensure your satisfaction.